Remote support
If you're working with a Packetbound engineer right now, download Splashtop SOS below, run it, and read us the nine-digit code on your screen. That's it — we can see what you see and fix it with you.
The session ends the moment you close the app. We can't reconnect unless you run it and give us a new code.
Only install this during an active call with us. We will never email you out of the blue asking you to install remote-control software — nobody legitimate does.